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Terms Conditions You Need to Know

We set these terms so you understand what happens when you open an account, deposit through bKash or Nagad, and play our live tables and slots. Read them once and you'll know where you stand.

Account rulesPayment termsWithdrawal policyDispute resolutionAccount closure

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What These Terms Cover

gt99 casino Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account on gt99 casino, you accept these terms in full. They cover how you deposit via bKash, Nagad and Rocket, how we process withdrawals, and what we expect from you while you're using our platform. We reserve the right to close accounts

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that break these rules or attempt to abuse promo offers. You must be eligible under local law in Bangladesh to open an account and place real-money bets. If your region restricts online gaming, you're responsible for knowing that before you sign up. We verify every withdrawal
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request against the name and wallet tied to your account. Deposits reach your balance once the payment clears on our end, usually within seconds for mobile wallets. Withdrawals follow a standard verification step where we check your identity document and wallet ownership; this takes anywhere from
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a few minutes to a couple of hours depending on volume. You cannot transfer your account to another person, share login credentials, or open multiple accounts. We track device fingerprints and payment patterns to catch duplicate sign-ups. Any winnings tied to a duplicate account will be
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voided and the account closed. Bets placed after a match starts or a game round begins may be rejected if we detect late placement. We publish odds and payout rules for each game category in the lobby; by placing a bet you confirm you've seen those
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rules. If you believe we've made an error in settling a bet, contact our support team within seven days with your bet slip reference. We'll review the round data and reply within 48 hours. Access to our platform depends on your local law and the regions
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we're licensed to serve.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH US

How to Contact Us About Terms Questions

If any part of these terms is unclear or you need to report an account issue, our support team is standing by. We handle queries about deposits, withdrawals, account restrictions and policy questions every day. Use the channel that suits you and we'll get back to you with a clear answer.

Live Chat Open the chat widget at the bottom right of any page. Our agents respond within a minute during peak hours and can pull up your account history while you wait. Use this for urgent deposit or withdrawal questions.

Email Support Send your question to our support address with your account username and a screenshot if relevant. We reply within a few hours on most days. Email works well for detailed policy questions or document submissions.

Help Centre Browse our FAQ archive covering account setup, bKash deposit steps, withdrawal timelines and responsible play tools. Each article includes screenshots and step-by-step instructions so you can solve common issues without waiting for a reply.

POLICY FRAMEWORK

How We Handle Your Account Data

We collect your name, wallet details and device information when you register so we can verify withdrawals and prevent duplicate accounts. Your payment history and bet records are stored on secure servers and we never share identifiable data with third parties for marketing. You can request a copy of your account data or ask us to close your account permanently by contacting support.

Data We Collect

We log your username, mobile number, bKash or Nagad wallet ID, deposit and withdrawal timestamps, and the IP address you use to sign in. This helps us verify your identity during withdrawals and detect suspicious account activity.

Cookies and Tracking

Our site uses session cookies to keep you logged in and functional cookies to remember your language and currency settings. We do not sell cookie data to advertisers or track you across other websites outside our platform.

Account Security

You're responsible for keeping your password and phone OTP secure. We lock accounts after five failed login attempts and send an alert to your registered mobile number. Enable two-factor authentication in account settings for an extra layer of protection.

Data Retention

We keep transaction records for five years to comply with financial regulations in the regions we serve. If you close your account, we archive your data but stop processing new transactions.

Terms & Conditions FAQ

We'll close your account and void any pending bets or withdrawals. If we detect bonus abuse or multiple accounts under your name, we reserve the right to forfeit your balance. Serious violations may lead to a permanent ban from the platform.

No. We match your withdrawal wallet to the one you used for your last deposit. This policy prevents money laundering and protects your account. If you've switched wallets, contact support before requesting a withdrawal so we can verify the new number.

Yes. We update our terms when we add new payment methods, adjust withdrawal limits, or refine account-security rules. We'll post a notice in your account dashboard when a major change goes live. Continuing to use the platform after that date means you accept the new terms.

You cannot open an account. We verify ages using national ID documents during withdrawal requests. If you're in a region where online gaming is restricted by local law, you're responsible for knowing that before you sign up. We'll close accounts that breach regional eligibility.

Contact our support team via live chat or email and request a permanent closure. We'll process any pending withdrawals first, then lock the account within 24 hours. Once closed, you cannot reopen it or create a new account using the same details.

Yes. Contact us within seven days of the bet settling, include your bet slip number, and explain why you believe the result is incorrect. We'll review the game-round data from the provider and respond within 48 hours with our decision.

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